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Construction and Restructuring of the Knowledge Repository of Website Evaluation Methods

  • Conference paper
Information Technology for Management

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 243))

Abstract

Many methods can be employed to evaluate the quality of websites. Although the methods can be used for different purposes and require various assessment approaches it is challenging to select a proper method adequate to the needs. The research presented in the article is focused on building a repository of knowledge about the methods for assessing the quality of a website. The repository in the form of ontologies covers a variety of quality assessment methods and makes their proper selection possible. The proposed approach was verified with major methods and the resulting ontology may act as a repository of domain knowledge.

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Author information

Authors and Affiliations

  1. The Jacob of Paradyż University of Applied Sciences in Gorzów Wielkopolski, Teatralna 25, 66-400, Gorzów Wielkopolski, Poland

    Paweł Ziemba

  2. West Pomeranian University of Technology, Żołnierska 49, 71-210, Szczecin, Poland

    Jarosław Wątróbski & Jarosław Jankowski

  3. University of Szczecin, Mickiewicza 64, 71-101, Szczecin, Poland

    Waldemar Wolski

Authors
  1. Paweł Ziemba
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  2. Jarosław Wątróbski
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  3. Jarosław Jankowski
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  4. Waldemar Wolski
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Corresponding author

Correspondence to Paweł Ziemba .

Editor information

Editors and Affiliations

  1. Faculty of Finance and Insurance, University of Economics in Katowice, Katowice, Poland

    Ewa Ziemba

Appendix: Names of Particular Criteria

Appendix: Names of Particular Criteria

Criterion

Concept name

Criterion

Concept name

K1

ease_of_learn_to_operate

K35

courteous_manner_of_deal_with_customers

K2

clear_and_understandable_interaction

K36

providing_latest_technology

K3

ease_of_navigation

K37

visual_appealing_of_all_components

K4

ease_of_use

K38

location_in_search_engines

K5

attractiveness_appearance

K39

internal_search_engine

K6

appropriateness_design

K40

sufficient_information_contents

K7

sense_of_competency

K41

value-added_experience

K8

positive_experience

K42

consistent_and_standardized_representation

K9

information_accuracy

K43

information_objectivity

K10

information_believability

K44

privacy_of_personal_information

K11

information_timeliness

K45

user_friendliness

K12

information_relevance

K46

directing_to_needed_information

K13

ease_of_understand_of_information

K47

immediate_pointing_of_the_needed_information

K14

right_level_of_detail_of_information

K48

hyperlinks_lead_to_the_expected_information

K15

appropriate_format_of_information

K49

the_presence_of_the_needed_information_in_expected_places_on_website

K16

reputation

K50

clear_website_structure

K17

transactions_safety

K51

convenient_set-up_to_help_find_the_information_searched

K18

security_of_personal_information

K52

information_helpfulness

K19

personalization

K53

information_usefulness

K20

sense_of_community

K54

clarity_of_the_language_used_on_the_website

K21

communication_with_organization

K55

appealing_design

K22

confident_about_delivery_goods_and_services_on_time

K56

speed_search_using_the_search_option

K23

transaction_processing_time

K57

results_of_search_usefulness

K24

availability

K58

customized_search_functions

K25

relevant_functionality

K59

search_facilities

K26

error-free_transactions

K60

security_features_adequacy

K27

information_completness

K61

tips_on_products_or_services

K28

site-specyfic_information

K62

content_uniqueness

K29

instills_confidence

K63

complete_description_of_the_product_or_service

K30

follow-up_service_to_users

K64

information_comprehensiveness_relative_to_other_portals

K31

dependability_of_service_requests

K65

detailed_contact_information

K32

distractions_minimalization

K66

page_loading_speed

K33

anticipation_and_responding_to_user_needs

K67

message_board_forum

K34

customer_interests

 

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Ziemba, P., Wątróbski, J., Jankowski, J., Wolski, W. (2016). Construction and Restructuring of the Knowledge Repository of Website Evaluation Methods. In: Ziemba, E. (eds) Information Technology for Management. Lecture Notes in Business Information Processing, vol 243. Springer, Cham. https://doi.org/10.1007/978-3-319-30528-8_3

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  • DOI: https://doi.org/10.1007/978-3-319-30528-8_3

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-30527-1

  • Online ISBN: 978-3-319-30528-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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