Abstract
What are Enterprise Information Systems going to be in the next 5 years? How are employees, customers, partners and suppliers going to interact within and throughout the company borders in the next future? Social software irruption in the EIS world is already a reality for CRM, SALES and HR modules, so can EIS really become “socio-professional” systems? Which is the value of embedding social functionalities into EIS systems? Which are the potential benefits and risks? These are just few of the numerous questions this research would like to answer about the changes that social software is leading to the business environment and information systems. In this perspective, this paper suggests a first interpretive framework in order to assess a systematic in-depth investigation.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
von Krogh, G.: The communal resource and information systems. J. Strategic Inf. Syst. 11(2), 85–107 (2002)
Bughin, J., Chui, M.: The rise of the networked enterprise: Web 2.0 finds its payday. McKinsey on Business Technology (22), pp. 1–9. Mckinsey & Company (2011)
Haefliger, S., Monteiro, E., Foray, D., von Krogh, G.: Social software and strategy. Long Range Plann. 44, 297–316 (2011)
McAfee, A.P.: Enterprise 2.0: the dawn of emergent collaboration. MIT Sloan Manag. Rev. 47(3), 20–28 (2006)
Kiron, D., Palmer, D., Phillips, A.N., Kruschwitz, N.: Social business: what are companies really doing? MIT Sloan Manag. Rev. 1–28 (2012)
Merali, Y., Papadopoulos, T., Nadkarni, T.: Information systems strategy: past, present, future? J. Strateg. Inf. Syst. 21(2), 125–153 (2012). doi:10.1016/j.jsis.2012.04.002. http://dx.doi.org/10.1016/j.jsis.2012.04.002
Nelson, R.: Physical and Social Technologies, and Their Evolution. Laboratory of Economics and Management Sant’Anna School of Advanced Studies, Pisa (2003)
Giuffrida, R., Dittrich, Y.: Empirical studies on the use of social software in global software development – a systematic mapping study. Inf. Softw. Technol. 55(7), 1143–1164 (2013) (review article)
Hienerth, C., Keinz, P., Lettl, C.: Exploring the Nature and implementation process of user-centric business models. Long Range Plan. 44(5–6), 344–374 (2011)
Parmentier, G., Mangematin, V.: Orchestrating innovation with user communities in the creative industries. Technol. Forecast. Soc. Change 83, 40–53 (2014)
Martínez-Torres, M.R.: Application of evolutionary computation techniques for the identification of innovators in open innovation communities. Expert Syst. Appl. 40(7), 2503–2510 (2013)
Burger-Helmchen, T., Cohendet, P.: User communities and social software in the video game industry. Long Range Plann. 44(5–6), 317–343 (2011)
Carbone, F., Contreras, J., Hernandez, J.Z., Gomez-Perez, J.M.: Open innovation in enterprise 3.0 framework: three case studies. Expert Syst. Appl. 39, 929–939 (2012)
von Krogh, G.: How does social software change knowledge management? Toward a strategic research agenda. J. Strategic Inf. Syst. 21(2), 154–164 (2012)
Richard, D.: A social software/Web 2.0 approach to collaborative knowledge engineering. Inf. Sci. 179(15), 2515–2523 (2009)
Faase, R., Helms, R., Spruit, M.: Web 2.0 in the CRM domain: defining social CRM. Int. J. Electronic Cust. Relationship Manag. 5(1), 1–22 (2011)
Baird, C.H., Parasnis, G.: From social media to social customer relationship management. Strategy Leadersh. 39(5), 30–37 (2011)
Ang, L.: Is SCRM really a good social media strategy?”. J. Database Mark. Cust. Strategy Manag. 18(3), 149–153 (2011)
Reinhold, O., Alt, R.: Analytical social CRM: concept and tool support. BLED proceedings. http://aisel.aisnet.org/bled 2011 (2011)
Woodcock, N., Broomfield, N., Downer, G., Starkey, M.: The evolving data architecture of social customer relationship management. J. Direct, Data Digit. Mark. Pract. 12(3), 249–266 (2011)
Neil, S.: The rise of “social” business process management. Manag. Autom. 25(11–12), 38–41 (2010)
Erol, S., Granitzer, M., Happ, S., Jantunen, S., Jennings, B., Johannesson, P., Koschmider, A., Nurcan, S., Rossi, D., Schmidt, R.: Combining BPM and social software: contradiction or chance? J. Softw. Maint. Evol.: Res. Pract. 22, 449–476 (2010)
Bruno, G., Dengler, F., Jennings, B., Khalaf, R., Nurcan, S., Prilla, M., Sarini, M., Schmid, R., Silva, R.: Key challenges for enabling agile BPM with social software. J. Softw. Maint. Evol.: Res. Pract. 23, 297–326 (2011)
Andersson, D.: Selecting ERP for Enterprise 2.0 and Social Media Functionality, IFS White Papers, IFS Labs. www.ifsworld.com (2011)
Forrester Research: Competitive advantage through social business, The Social Business and Collaboration Playbook. Forrester Research, Inc. (2012)
Chand, D., Hachey, G., Hunton, J., Owhoso, V., Vasudevan, S.: A balanced scorecard based framework for assessing the strategic impacts of ERP systems. Comput. Ind. 56, 558–572 (2005)
Su, Y., Yang, C.: A structural equation model for analyzing the impact of ERP on SCM. Expert Sys. Appl. 37, 456–469 (2010)
Calisir, F., Calisir, F.: The relation of interface usability characteristics, perceived usefulness, and perceived ease of use to end-user satisfaction with enterprise resource planning (ERP) systems. Comput. Hum. Behav. 20(4), 505–515 (2004)
Botta-Genoulaz, V., Millet, P.A.: A classification for better use of ERP systems. Comput. Ind. 56, 573–587 (2005)
Daft, R., Lengel, R.: Organizational information requirements, media richness and structural design. Manag. Sci. 32(5), 554–571 (1986)
McKinsey: Evolution of the networked enterprise. The McKinsey Quarterly (March) (2013)
Fensel, D., Bussler, C., Ding, Y., Omelayenko, B.: The Web Service Modeling Framework (WSMF). Electron. Commer. Res. Appl. 1(2) (2002)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this paper
Cite this paper
Aloini, D. (2015). Social Evolution of Enterprise Information Systems: A First Interpretive Framework for Benefits and Risks. In: Mola, L., Pennarola, F., Za, S. (eds) From Information to Smart Society. Lecture Notes in Information Systems and Organisation, vol 5. Springer, Cham. https://doi.org/10.1007/978-3-319-09450-2_6
Download citation
DOI: https://doi.org/10.1007/978-3-319-09450-2_6
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-09449-6
Online ISBN: 978-3-319-09450-2
eBook Packages: Business and EconomicsBusiness and Management (R0)