Abstract
The idea of a quality management system is to seek the continuous improvement of all procedures and processes. Most of its tools demand the participation of all staff, and most problem solving groups and improvement groups have the participation of people from different departments. Because of that, enabling staff to work as a team and to have this broader view of all processes is one of the first training programs that should be offered. Once the staff has a complete view of “how things work” beyond their department, then they will be able to work with the quality management system.
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Bento, F. (2013). Training Personnel. In: Bento, F., Esteves, S., Agarwal, A. (eds) Quality Management in ART Clinics. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-7139-5_5
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DOI: https://doi.org/10.1007/978-1-4419-7139-5_5
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