Global Perspectives on Service Science: Japan

Editors:

ISBN: 978-1-4939-3592-5 (Print) 978-1-4939-3594-9 (Online)

Table of contents (21 chapters)

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  1. Front Matter

    Pages i-xiii

  2. Introduction

    1. Front Matter

      Pages 1-1

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      Chapter

      Pages 3-13

      Introduction

  3. Foundations

    1. Front Matter

      Pages 15-15

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      Chapter

      Pages 17-29

      Service Innovation in Japan and the Service-Dominant Logic

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      Chapter

      Pages 31-47

      Context Management Approach to Value Co-creation: Toward Dynamic Process Model of Customer as Value Co-creator

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      Chapter

      Pages 49-59

      Human Behavior Observation for Service Science

  4. Methods

    1. Front Matter

      Pages 61-61

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      Chapter

      Pages 63-78

      Community-Based Participatory Service Engineering: Case Studies and Technologies

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      Chapter

      Pages 79-89

      Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking

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      Chapter

      Pages 91-106

      Wants Chain Analysis

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      Chapter

      Pages 107-116

      Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport

  5. Engineering and Design

    1. Front Matter

      Pages 117-117

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      Chapter

      Pages 119-135

      Service Design in Tourism: Encouraging a Cooperative Relationship Between Professional Design and Non-professional Design

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      Chapter

      Pages 137-154

      Value Co-creation Process and Value Orchestration Platform

  6. Technology

    1. Front Matter

      Pages 155-155

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      Chapter

      Pages 157-175

      Formalizing Expert Knowledge Through Machine Learning

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      Chapter

      Pages 177-191

      Agent-Based Simulation for Service Science

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      Chapter

      Pages 193-206

      Temporal–Spatial Collaboration Support for Nursing and Caregiving Services

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      Chapter

      Pages 207-227

      Quest for Equation of Life: Scientific Constraints on How We Spend Our Time

  7. Industry

    1. Front Matter

      Pages 229-229

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      Chapter

      Pages 231-248

      The Spread of Services and Consumer Value Co-Creation

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      Chapter

      Pages 249-260

      Sustainability and Scalability in Japanese Creative Services

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      Chapter

      Pages 261-276

      Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-Based Approach

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      Chapter

      Pages 277-290

      R&D Servitization in the Manufacturing Industry

  8. Education

    1. Front Matter

      Pages 291-291

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      Chapter

      Pages 293-312

      MANGA-Case Training for Global Service Science

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      Chapter

      Pages 313-336

      Creation of Service Science Curriculum for Customer-Oriented Business Innovation

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