Water Resources Management

, Volume 24, Issue 15, pp 4339–4358

Comparison of Consumer Attitudes Between Cyprus and Latvia: An Evaluation of Effect of Setting on Consumer Preferences in the Water Industry

Authors

    • Centre for Environmental StrategyUniversity of Surrey
  • Julie Barnett
    • Department of Information Systems and ComputingBrunel University
  • Tereza Capelos
    • Department of PoliticsUniversity of Surrey
  • Chris Fife-Schaw
    • Department of PsychologyUniversity of Surrey
  • Tanika Kelay
    • Department of PsychologyUniversity of Surrey
Article

DOI: 10.1007/s11269-010-9662-4

Cite this article as:
Chenoweth, J., Barnett, J., Capelos, T. et al. Water Resour Manage (2010) 24: 4339. doi:10.1007/s11269-010-9662-4

Abstract

Models approaching consumer expectations of their water supplier from a risk perspective suggest that consumers primarily and overwhelmingly want safe drinking water supply. In this study consumer preferences in the water sector are investigated in two contrasting case studies: Cyprus, where there have been significant quantity and continuity of supply issues, and Riga, where there have been water quality issues. While water quality is undoubtedly the main priority of water consumers in Riga, in Cyprus consumers indicate that they prioritise a more reliable service even though many are sufficiently dissatisfied with water quality that they do not drink the tap water. The analysis of consumer attitudes in the two case studies suggests that when water supply is unreliable, reliability takes precedence; once it is reliable quality issues come to the fore.

Keywords

Consumer expectationsRiskWater suppliersNicosiaCyprusRiga

Copyright information

© Springer Science+Business Media B.V. 2010